The lowest Prices on Carpet Cleaning in Kensington, W8
We know how to make your carpets looking like new with our efficient carpet cleaning in Kensington, W8. Get a free quote by calling 020 3743 8596!

We know how to make your carpets looking like new with our efficient carpet cleaning in Kensington, W8. Get a free quote by calling 020 3743 8596!

This Privacy Policy explains how Carpet Cleaning Kensington collects, uses, stores and protects personal data relating to customers and prospective customers in the Kensington area. It is intended to comply with the UK General Data Protection Regulation and relevant data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Carpet Cleaning Kensington customers and prospective customers located in the Kensington area who contact us, request a quote, make a booking, or otherwise use our carpet cleaning or related services. It also applies to individuals who visit our website or interact with us through any other communication channel, such as in person or by post.
Carpet Cleaning Kensington is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:
Identification and contact details, such as name, postal address, billing address, and other contact information you choose to provide.
Service and booking information, such as details of the property where services are to be provided, preferred dates and times, descriptions of the areas or items to be cleaned, and any special instructions you give us.
Transaction and payment information, including records of the services you purchase, payment status, amounts paid, and basic invoice details. We do not store full card details where payments are processed via third-party payment providers.
Communication records, including details from phone calls, messages and correspondence relating to enquiries, quotes, bookings, feedback, or complaints.
Technical and usage data, where you visit our website, such as your approximate location, pages visited, and device information. This may be collected through basic analytics tools or similar technologies for website performance and security purposes.
We collect personal data directly from you when you contact us to request information, a quotation or a booking, when you complete a form, speak with us by phone or in person, or when you otherwise provide information in the course of using our services.
We may also collect personal data automatically when you use our website or digital platforms, for example through website analytics that help us understand how visitors use our site and to maintain its security and performance.
We process your personal data only when we have a lawful basis for doing so under applicable data protection laws. The main lawful bases we rely on are:
Performance of a contract. We process personal data where it is necessary to enter into and perform a contract with you, such as to provide carpet cleaning services, manage bookings, issue invoices, and communicate about your service.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes activities such as responding to enquiries, improving our services, managing our business operations, and protecting our premises and assets.
Legal obligations. We process certain personal data where we are required to do so by law, for example for tax, accounting, or record-keeping requirements.
Consent. In limited cases, we may rely on your consent, for example to send you direct marketing communications by specific channels where consent is required. You can withdraw your consent at any time.
We use your personal data for the following purposes:
To provide and manage our carpet cleaning and related services, including arranging appointments, accessing your property as agreed, carrying out the requested work, and handling any follow-up.
To respond to enquiries and requests for quotes, including providing price estimates, service details, and any additional information you ask for.
To manage payments and billing, including issuing invoices, recording payments, and dealing with any payment queries.
To manage our relationship with you, including handling feedback, resolving issues or complaints, and communicating about changes to our services, terms or policies.
To maintain and improve our website, services, and internal processes, including through monitoring usage patterns and service performance.
To meet legal and regulatory obligations and to protect our rights, including record-keeping, dispute resolution, and the prevention, detection, and investigation of potential fraud or misuse.
We may share your personal data with carefully selected third-party service providers acting as data processors who assist us in providing and managing our services. These may include:
IT and hosting providers that store or support the operation of our systems and website.
Payment processors that handle payments on our behalf.
Accountants and professional advisers who assist with our business operations and legal compliance.
These processors are only permitted to process your personal data on our instructions, for the purposes described in this Privacy Policy, and are required to keep your data secure and confidential.
We may also share personal data where required by law, regulation, or court order, or in connection with the sale or reorganisation of part or all of our business, in which case we will take appropriate steps to protect your privacy.
Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include the use of standard contractual clauses or other legally recognised transfer mechanisms.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting requirements, and resolve disputes.
In general, we keep customer records and related service information for a defined period after the last interaction or completion of services, to respond to any queries, warranty issues, or legal claims. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees and processors who need it for legitimate business purposes, and using appropriate security measures on our systems and devices.
While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or by us.
Under data protection laws, you have certain rights in relation to the personal data we hold about you. Subject to applicable conditions and exemptions, these rights may include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is processed.
The right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.
The right to restrict processing. You can request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
The right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format or transfer it to another controller where technically feasible.
The right to object. You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.
The right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
We may use your contact details to provide you with information about our services that we believe may be of interest to you. Where required by law, we will only send such communications with your consent. You can ask us to stop sending marketing communications at any time by following any unsubscribe instructions provided in the communication or by contacting us directly.
Our services are not directed to children, and we do not knowingly collect personal data relating to individuals under the age of 18 except where necessary to provide services arranged by an adult. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated Privacy Policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we process personal data.
If you have any questions about this Privacy Policy or how Carpet Cleaning Kensington processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual communication channels.
(69)