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Privacy Policy

Carpet Cleaning Kensington Privacy Policy

This Privacy Policy explains how Carpet Cleaning Kensington collects, uses, stores and protects personal data relating to customers and prospective customers in the Kensington area. It is intended to comply with the UK General Data Protection Regulation and relevant data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Kensington customers and prospective customers located in the Kensington area who contact us, request a quote, make a booking, or otherwise use our carpet cleaning or related services. It also applies to individuals who visit our website or interact with us through any other communication channel, such as in person or by post.

Data Controller

Carpet Cleaning Kensington is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identification and contact details, such as name, postal address, billing address, and other contact information you choose to provide.

Service and booking information, such as details of the property where services are to be provided, preferred dates and times, descriptions of the areas or items to be cleaned, and any special instructions you give us.

Transaction and payment information, including records of the services you purchase, payment status, amounts paid, and basic invoice details. We do not store full card details where payments are processed via third-party payment providers.

Communication records, including details from phone calls, messages and correspondence relating to enquiries, quotes, bookings, feedback, or complaints.

Technical and usage data, where you visit our website, such as your approximate location, pages visited, and device information. This may be collected through basic analytics tools or similar technologies for website performance and security purposes.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information, a quotation or a booking, when you complete a form, speak with us by phone or in person, or when you otherwise provide information in the course of using our services.

We may also collect personal data automatically when you use our website or digital platforms, for example through website analytics that help us understand how visitors use our site and to maintain its security and performance.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis for doing so under applicable data protection laws. The main lawful bases we rely on are:

Performance of a contract. We process personal data where it is necessary to enter into and perform a contract with you, such as to provide carpet cleaning services, manage bookings, issue invoices, and communicate about your service.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes activities such as responding to enquiries, improving our services, managing our business operations, and protecting our premises and assets.

Legal obligations. We process certain personal data where we are required to do so by law, for example for tax, accounting, or record-keeping requirements.

Consent. In limited cases, we may rely on your consent, for example to send you direct marketing communications by specific channels where consent is required. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our carpet cleaning and related services, including arranging appointments, accessing your property as agreed, carrying out the requested work, and handling any follow-up.

To respond to enquiries and requests for quotes, including providing price estimates, service details, and any additional information you ask for.

To manage payments and billing, including issuing invoices, recording payments, and dealing with any payment queries.

To manage our relationship with you, including handling feedback, resolving issues or complaints, and communicating about changes to our services, terms or policies.

To maintain and improve our website, services, and internal processes, including through monitoring usage patterns and service performance.

To meet legal and regulatory obligations and to protect our rights, including record-keeping, dispute resolution, and the prevention, detection, and investigation of potential fraud or misuse.

Data Processors and Third Parties

We may share your personal data with carefully selected third-party service providers acting as data processors who assist us in providing and managing our services. These may include:

IT and hosting providers that store or support the operation of our systems and website.

Payment processors that handle payments on our behalf.

Accountants and professional advisers who assist with our business operations and legal compliance.

These processors are only permitted to process your personal data on our instructions, for the purposes described in this Privacy Policy, and are required to keep your data secure and confidential.

We may also share personal data where required by law, regulation, or court order, or in connection with the sale or reorganisation of part or all of our business, in which case we will take appropriate steps to protect your privacy.

International Transfers

Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include the use of standard contractual clauses or other legally recognised transfer mechanisms.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting requirements, and resolve disputes.

In general, we keep customer records and related service information for a defined period after the last interaction or completion of services, to respond to any queries, warranty issues, or legal claims. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees and processors who need it for legitimate business purposes, and using appropriate security measures on our systems and devices.

While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or by us.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to the personal data we hold about you. Subject to applicable conditions and exemptions, these rights may include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is processed.

The right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.

The right to restrict processing. You can request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format or transfer it to another controller where technically feasible.

The right to object. You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.

The right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.

Marketing Communications

We may use your contact details to provide you with information about our services that we believe may be of interest to you. Where required by law, we will only send such communications with your consent. You can ask us to stop sending marketing communications at any time by following any unsubscribe instructions provided in the communication or by contacting us directly.

Children

Our services are not directed to children, and we do not knowingly collect personal data relating to individuals under the age of 18 except where necessary to provide services arranged by an adult. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated Privacy Policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we process personal data.

Contact and Further Information

If you have any questions about this Privacy Policy or how Carpet Cleaning Kensington processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual communication channels.



What Our Customers Say

Excellent on Google
4.9 (69)

What Our Customers Say

The team spent three hours deep cleaning my new home and did an exceptional job. Professional, friendly, and thorough!

D

Hired CarpetCleaningKensington for a move-out clean and they did a fantastic job! The property was sparkling clean afterwards.

C

Carpet Cleaning Kensington's attention to detail is second to none. My home has never looked so good, and the team was both professional and punctual.

J

Carpet Cleaning Kensington provides exceptional cleaning services with a team that is both trustworthy and kind. They always check in to make sure the job meets my expectations.

D

Carpet Cleaning Kensington has set a new standard for cleaning! Not a single detail went unnoticed, and every area looks incredible.

L

Their professional approach, trustworthiness, and value for money are outstanding. For years they have kept my place perfectly clean. I truly appreciate returning to a spotless home every week.

L

I hosted a major event and was stressed about cleaning up afterwards. Clean Carpet Kensington did an outstanding job making my home spotless and fresh. Persistent stains and smells are gone--I'll absolutely use them for future cleanings.

J

Incredible service from Clean Carpet Kensington! They quickly assigned a cleaner, were very communicative, and my home is sparkling after every clean.

S

Outstanding quality and professional approach. The staff's patience with our questions was much appreciated. This cleaning service is truly top class.

C

Rug Cleaning Agency Kensington provided hassle-free and high-quality cleaning. The support team was friendly, and the cleaners finished the job quickly with excellent standards. The website's ease of use stood out as well.

B

Really impressed by the level of detail! The move-in clean was exceptional, and customer service was very responsive and professional. Will recommend Clean Carpet Kensington.

T

So satisfied with Carpet Cleaner Kensington! Their cleaners were dedicated and meticulous, making sure every area was clean. Highly recommend.

M

I chose Clean Carpet Kensington to clean my flat at the end of my tenancy. The service was fantastic--my home was spotless and the cleaning staff were friendly and approachable.

M

I highly recommend Upholstery Cleaning Kensington for their reliability and attention to detail. Their friendly, polite staff always do a fantastic and thorough job.

M

In my line of work, I've hired many cleaning services, but CarpetCleaningKensington truly stands out. Each apartment they've cleaned has been impeccable.

K

I was very satisfied with CarpetCleaningKensington. Everything went smoothly, the communication was timely, and the cleaning was done very well. The cleaner checked if there was anything more before leaving.

T

Working with Carpet Cleaning Kensington was a pleasure. The team listened, acted quickly, and were super polite. The experience couldn't have been easier. I'll definitely use their service again.

J

My experience with Upholstery Cleaning Kensington was great. Three staff showed up and cleaned the entire place thoroughly, removing all the bathroom limescale. Highly recommend them.

D

Carpet Cleaning Kensington takes pride in their work, and it shows. My home is always spotless, and the staff's warm attitude makes working with them a pleasure every time.

I

The job was outstandingly executed and I'm thrilled with how it turned out. The team removed the hardest stains. It was easy to coordinate and they fulfilled all my requests. The booking procedure was effortless.

R

I'm very satisfied with the service from Upholstery Cleaning Kensington. The cleaning was immaculate, and the cleaner's punctuality and politeness were notable. Highly recommend them.

P

Very pleased with the level of service and standard of work completed. Will book again!

A

Each time Upholstery Cleaning Kensington cleans, the spotless results and fresh scent make arriving home a wonderful experience.

A

The flat looks fantastic and I'm confident we'll get our deposit back without any issues thanks to them! The place is actually in even better condition than when we first moved in.

J

The staff were kind and the cleaning was thorough. I plan to use them again.

B

The booking went smoothly despite my last-minute request. The cleaner was prompt and thorough. Very good service.

A

Their cleaning service has been reliable for the three years I've been using it.

S

Shout out to Carpet Cleaning Kensington for their impressive work. The carpet looks as it did on day one, and I'll eagerly pass along their name.

S

I arranged a deep clean with Upholstery Cleaning Kensington, discovering their team to be thorough, dependable, and meticulous. They looked professional on arrival, matching the impeccable output of their work.

N

I'm thrilled with the results from Rug Cleaning Agency Kensington at my properties. Their outstanding customer service ensured smooth coordination, while the experienced cleaners delivered high-quality work that led to my whole deposit being returned.

R

The service from Rug Cleaning Agency Kensington was exceptional! My home was transformed and cleaned meticulously. I highly recommend their services to anyone in need.

M

Top of the class in cleaning services. Their reliable timing, amiable nature, and professionalism make them a favorite. Every clean is nothing short of exemplary. Cannot recommend more!

A

Efficient and comprehensive, the cleaner cleaned the entire flat within three hours. From spot clean to deep clean and carpet steam, everything was included. The service proved to be excellent value, highly recommended!

A

On two separate uses of Carpet Cleaning Kensington, I found their cleaning services both efficient and thorough, leaving my flat with an incredible sparkle. As they consistently amaze, I've recommended them and will use their services again.

K

Nothing beats Rug Cleaning Agency Kensington when it comes to cleaning! Thanks to their phenomenal service, my home sparkles anew. Their proficient and courteous staff managed all tricky corners seamlessly. I'm extremely impressed with their unwavering focus on quality.

G

Numerous experiences with Upholstery Cleaning Kensington reveal that their organizational and communicative skills are unmatched. Their professionalism shines through. Keep up the fantastic standards!

L

Carpet Cleaning Kensington is a dependable and trustworthy service, providing cordial, timely, skilled, adaptable, and dedicated cleaners who are exceptional at their jobs. I booked over the phone, and the customer service was impressive, fast, and efficient. I highly advocate for this company.

N

Our cleaner is exceptional - attentive, kind, and personable, always leaving our house not only clean but welcoming too! We're grateful for her help with our new baby!

G

Before Clean Carpet Kensington, things were different. Their professionalism sets them apart: punctual, courteous, friendly, and a remarkable clean each time they visit.

J

The cleaning service from Rug Cleaning Agency Kensington was superb. Their thorough end of tenancy cleaning satisfied both me and my landlord, ensuring my full deposit refund. Their love for their work is inspiring. Keep up the great work!

T

After a major renovation, we needed a detailed cleaning, and this company was outstanding! They effectively cleared all the construction debris, leaving no trace behind. For post-construction cleaning, I strongly recommend Clean Carpet Kensington!

T

I firmly recommend Clean Carpet Kensington for end-of-lease cleaning services. They charged a fair rate, and the cleaning was impeccable--our landlords made note of it. We'll be reaching out to them again.

E

The work by the Upholstery Cleaning Kensington cleaner is always top-notch. The apartment gleams after her magic touch, and she brings joy. Her smile, professionalism, and politeness are second to none.

B

I've engaged your cleaning services at both my previous and current residences. The friendly and helpful cleaners have been hardworking every time. The house always looks and smells fantastic. Highly recommend this company.

T

I chose Carpet Cleaner Kensington for a deep clean of my home, and the results were beyond my expectations! Each area was spotless, with attention to unseen details. My kitchen and bathroom look brand new! Highly recommend their comprehensive cleaning services.

S

We used the services of Rug Cleaning Agency Kensington twice recently, and each time they provided a friendly, professional, and efficient cleaning experience. Their team was always respectful, knowledgeable, and hardworking.

S

Having used CarpetCleaningKensington for a few years, we remain impressed. The team member who comes weekly ensures our flat is spotless - highly recommend! We'll stick with their services!

L

The cleaning crew was extremely friendly and professional, even fitting me in last minute. I'm so pleased, I've already booked my next session!

K

The cleaners provided by Rug Cleaning Agency Kensington were very helpful, and I am satisfied with the service.

M

I had a wonderful experience with cleaning services from Rug Cleaning Agency Kensington. They were professional, always on time, used quality products, and delivered excellent service. Communication was top-notch, making the process easy. Great value for money.

T

Excellent deep clean service for putting our house on the market. It's sparkling clean. Thank you Rug Cleaning Agency Kensington!

S

Very genial, trustworthy, and communicative team, consistently delivering excellent service. Thanks!

K

Trustworthy and proficient personnel, timely and effective. Would highly recommend.

G

Reliable and proficient. Nice company to do business with.

L

Forever pleased! The cleaning service from Carpet Cleaning Kensington is perpetually excellent.

N

A big thank you to Upholstery Cleaning Kensington for the excellent cleaner.

W

If you want unparalleled service, look no further than this highly recommended agency!

E

Our cleaner from this company has been a reliable, hardworking professional since day one and we couldn't be happier with their services.

K

I highly recommend Upholstery Cleaning Kensington's deep cleaning service after trying them out on Monday - impeccable results, friendly staff, and competitive prices make them a top choice.

M

I was worrying about my Gran getting up on a stool to keep cleaning windows, so I hired Carpet Cleaner Kensington to come round and help her with it. She has them doing all sorts of stuff now, she loves their cleaners! I don't mind though, they are such a cheap service for peace of mind!

D

What an outstanding job this cleaning service did today! The staff worked tirelessly and were extremely polite while at my home this morning. They went above and beyond, providing excellent customer service that has earned my loyalty. I have also shared their information with my neighbor and will definitely hire them again.

P

My deepest gratitude for transforming my messy house into an immaculate haven - your hard work did not go unnoticed!

B

Choosing Upholstery Cleaning Kensington as my go-to for cleaning has been one of the best decisions I've made - their staff is simply unbeatable.

D

They completed the task with speed and precision while maintaining high quality standards.

M

The carpet cleaners from Clean Carpet Kensington did a tremendous job. My carpets now look as good as new.

S

Incredible service, the carpets are simply amazing! Rug Cleaning Agency Kensington did an outstanding job at cleaning my carpets.

T

Quality supplies ideal for pro level window washing services, offered at fantastic bargains - superb!

S

I love cooking, but I hate cleaning my oven. This is why I hire Rug Cleaning Agency Kensington because they can do it for me. Their cleaners handle the task fully and ensure that I don't need to do a thing. Their cleaners are friendly and they always get the job done fully and quickly. They provide a first-rate cleaning service.

A

An exceptional team that excels in both professionalism and friendliness! Recommended.

G
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